Dedicated out-of-hours emergency care
With over 20 years of experience, partnering with us means peace of mind for you, your team and your clients.
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Emergency care for your clients at nights, weekends and on bank holidays
At Vets Now, we cover your out-of-hours care, leaving you and your team to focus on providing a first-class service to your clients during the day, and enjoy a well-deserved rest when you leave the clinic.
With more than 60 clinics and 24/7 emergency and specialty hospitals across the UK, we have the largest out-of-hours emergency caseload in Europe, meaning we truly understand what it takes to run a high-quality OOH service.
If you are interested in finding out what our out-of-hours cover could do for you, contact us by clicking the button below.
What can our service do for you?
Work-life balance
You can relax and enjoy your free time with no more on-call and unpredictable evenings and weekends.
Retention & recruitment
With no more on-call nights and weekends, your team is able to focus on their day-time caseload, improving staff performance and client care.
24/7 client care
Rest assured that your clients will receive clinical care 24 hours a day, with OOH emergencies handled by a dedicated team.
Expertise
We operate solely as emergency vets, so our training, extensive experience and expertise is completely focussed on emergency and critical care.
No competition
We will never provide any routine first-opinion work and will always pass your cases back to you. We complement rather than compete, making us a natural extension of your service.
Profitability
Make the most of the opportunity to develop your business and grow profits by removing the risk of bad debt accrued by running an OOH service.
How our service works
Transfer calls
When your practice closes you’ll switch your phones to Vets Now’s emergency number. Our trained contact centre team will be on hand to answer your out-of-hours calls.
Relax
Our highly-skilled team will see any cases requiring emergency treatment. Typically, one in four pets needs to be seen, while the rest are reassured that they can wait to see your team the following day.
Return to work
In the morning we’ll transfer hospitalised cases back to you where possible, and we’ll recommend any outpatients come back to see you.
Continue care
You’ll receive medical histories for every patient we have treated first thing the following morning, so you’ll know exactly which of your clients we’ve seen on your behalf, allowing you to continue care.
Read Michael's story
Michael Morrow has been oursourcing his OOH to Vets Now for the last 13 years. Here, he explains how it has changed his life.
Read moreMeet our business relations managers
Our business relations managers are based throughout the UK and provide one point of contact for all your needs. Find out who's in your local area.
Meet the teamAlready a partner practice?
For practices who already use our service we have a dedicated partner practice hub containing useful information and resources.
Visit hubWhat our partner practices and clients say
All our clients who have used the Vets Now out-of-hours service have been pleased with the treatment given. Our practice staff have also been completely satisfied. The service you provide is professional and efficient.
Thanks to Vets Now I can now offer my clients a great level of service 24 hours a day, seven days a week - and my team and I get that work/life balance our industry always struggles to achieve.
The staff at Vets Now are terrific. In fact, every practice needs your service. I had reservations about the centralised call handling service, but it's been brilliant, a real success, and the system really works.
Want to know more?
We can send you some more details and keep you up to date with new information about our service.
Contact us to learn more.
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