Enquiries Team
Frequently Asked Questions

Video Vets Now Cost and Payment

How much does an appointment cost?

A 10-minute video consultation costs £24. If our vet recommends that you visit a clinic within 48hrs, we will refund your video consultation.

Please visit Video Vets Now Refund for more information

How can I get a refund?

We can only offer refunds if:

• You are unable to complete your consultation due to a technical problem related to our software or services.
• The vet is unable to provide you with any information, guidance or advice.

If you believe you are entitled to a refund, you should contact us as soon as possible in writing (by email to [email protected]). We will then verify your entitlement to a refund and, if appropriate, complete the refund as soon as possible.

How can I cancel my appointment?

Please email if you would like to cancel your appointment.  Appointments that are cancelled more than 1 hour before the start time will be refunded.

What happens if I need to see a vet after my appointment?

During your video consultation, you will be advised whether you should visit a vet in practice. If we recommend you are seen, we will refer you to your registered practice, help you find one closest or arrange an emergency appointment with Vets Now if it is out of traditional vet practice hours.

If you are seen within 48hours of your video consultation, we will refund the cost of your video consult. More information can be found here Video Vets Now Refund.