Visiting Vets Now
With our clinics and hospitals, Video Vets Now service, and our library of advice content, we can help your pet – and you – feel better.
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Expert emergency care for all pets across the UK
Pet emergencies can happen at any time – including when your regular vet is closed.
That’s why our nationwide network of out-of-hours pet emergency clinics are open through the night, at weekends and on bank holidays, so we’re ready and waiting to provide expert, pet emergency care when your regular vet is having some time off.
Our pet emergency clinics are the pet equivalent of A&E and our purpose is to give you and your pet the care and support you deserve, at the time you need it most, whether it’s four in the morning or in the middle of Sunday lunch. We also have 24-hour referral hospitals in Glasgow and Manchester offering emergency care as well as specialisms, including neurology, oncology and many more.
Our highly skilled staff treat around 200,000 small animals every year – and during seasonal holidays, like Christmas and Easter, we answer around five queries an hour from worried pet owners. So whether you’re in Aberdeen, Belfast or Portsmouth we’re there for you and your pet when you need us most.
If you need help right away...
With over 60 clinics and hospitals across the UK, help is close at hand if your daytime vet practice is closed. Find your nearest Vets Now practice below and give them a call.
If you’re not sure whether it’s an emergency…
Our Video Vets Now telehealth service can discuss your pet’s symptoms and advise whether you should see a vet right away or if it can wait.
What to expect when you get in touch
When you call us, we’ll provide advice over the phone and advise whether you need to bring your pet into the clinic for immediate treatment.
If your pet does need emergency care, we’ll normally ask you to bring them to our clinic where we have the personnel, equipment and medicine to provide immediate treatment.
If you have pet insurance, bring your policy details. All or some of the cost of treatment, and any consultation fee, may be reimbursed by your policy. Please be aware that cover varies considerably so you should check what is covered and what excesses apply.
We treat all small animals, regardless of which daytime clinic you use and will make sure that all case notes are transferred back to your practice during their working hours.
If you’ve provided your mobile phone number, we’ll then send you a text message with details on how to get to the clinic.
Once you get to the clinic, please use the intercom or phone the number provided on it.
What happens now?
Now that you’ve let the clinic know you have arrived, your visit will usually follow these steps
1. Waiting
Like A&E, the most serious emergencies will be seen first so there may be a wait to be seen by the veterinary surgeon. If you are concerned about your pet’s condition, please do not hesitate to contact the team immediately.
2. Triage
Your pets’ vital parameters will be assessed (triaged) by one of our team, and prioritised in order of urgency. If your pet has life-threatening injuries, please be reassured that we will administer emergency first aid treatment.
3. Treatment
During the consultation with the vet they will assess your pet and then talk through the options available to you. We can then decide on the next steps together and once agreed our team will go ahead with the treatment.
4. Payment & Insurance
Our team will keep you updated with the costs of treatment and will discuss payment options with you. If you aren’t insured, we would require full payment at the end of treatment.
FAQs
- Do I speak to a veterinary surgeon when I call with an emergency?
When you phone Vets Now in an emergency, one of our dedicated call handlers will take your details and inform the clinic or one of the clinic team of your imminent arrival.
- What are Vets Now opening hours?
We have a nationwide network of clinics and there can be some small differences in opening hours. Check with your own day practice who will be able to confirm the exact opening hours of your local clinic. In general, we are open Monday to Friday from 6pm/7pm in the evening to 8am/9am the following morning. We are also open throughout the weekend to 8am/9am on Monday morning.
- How do I get in touch with the clinic?
You can call the clinic by selecting option 2 when you call the emergency number.
If you’re outside the clinic, please call the intercom or the number provided on the intercom.
- How do I raise a concern?
Please click on the following link to view our raising a concern leaflet or contact our enquiries team.
- Do you offer home visits?
I’m afraid we don’t offer home visits. Our clinics are staffed with the registered team that stays on site.
- Can I bring my dog/cat to get vaccinated?
No