About the Job

Senior Receptionist – Full Time

Salary up to £31,000 DOE plus benefits

Be part of state-of-the-art animal hospital providing the highest standard of pet and client care

Are you an experienced receptionist with a passion for leadership and delivering outstanding client care? Vets Now Glasgow is looking for a Senior Receptionist to lead our front-of-house team, ensuring a seamless experience for clients while supporting the wider hospital team in a fast-paced emergency and referral environment.

Key Responsibilities

  • Provide a warm, professional, and compassionate welcome to clients during what can often be a stressful time.
  • Ensure smooth client check-ins, handling enquiries, payments, and follow-up appointments with efficiency and empathy.
  • Anticipate client needs, proactively addressing concerns and supporting them throughout their visit.
  • Maintain a well-organised and welcoming reception area to reflect the high standards of care we provide.
  • Oversee the day-to-day operations of the reception team, ensuring a seamless client journey from arrival to departure.
  • Manage the waiting area, coordinating with clinical teams to keep clients informed and ensure an efficient patient flow.
  • Handle client queries and concerns professionally, working towards positive resolutions.
  • Maintain accurate client and patient records, ensuring confidentiality and compliance with hospital protocols.
  • Lead and support the reception team, providing training, guidance, and motivation to deliver exceptional service.
  • Delegate tasks effectively and ensure smooth shift handovers.
  • Conduct performance reviews, identify areas for improvement, and foster a positive, client-focused culture.
  • Work closely with hospital leadership to develop and enhance client service strategies.

What we are looking For

  • Strong leadership skills with experience managing a front-of-house or client service team.
  • Excellent communication and interpersonal abilities, with a client-focused mindset.
  • Ability to work in a fast-paced environment, remaining calm under pressure.
  • Confidence in handling difficult conversations with empathy and professionalism.
  • Experience in a veterinary, healthcare, or hospitality setting is desirable but not essential.
  • Proficiency in IT systems and administrative processes.

Working pattern

This roll is 40 hours per week and covers 5 over 7 days on a rota basis, shift times will be between 07:00 and 22:00

Our benefits

Recognising hard work is really important to us. Our employees are our greatest asset which is why we offer a first-class benefits and rewards package that includes:

  • 7 weeks pro rata annual leave
  • Your birthday as a paid day off
  • Cash Health Plan provided by Simply Health
  • Vets Now For You – reward gateway giving discounts and cashback with 100’s of retailers
  • £780 CPD allowance increasing annually pro-rata
  • 10 hours paid CPD hours annually pro-rata
  • Family-friendly policies including sick, maternity, paternity and adoption pay schemes
  • UK Standard Pension contributions – 5% Employee/3% Employer
  • Up to 50% discounted staff pet care
  • Paid volunteering days
  • Death in service of two times annual salary

We welcome applications from candidates of all backgrounds, including those from diverse and minority groups. As a Disability Confident Employer, we encourage candidates with disabilities and health conditions to apply and are committed to providing reasonable adjustments throughout the recruitment process.