Need Help?

Welcome to Vets Now

Enquiries Team

How can we help you?

In an emergency situation, we understand that your main concern is your pets’ welfare and at times it can be difficult to process information as you normally would. If you’ve got any questions about the service provided by Vets Now please check out our frequently asked questions (FAQs).

If you need an emergency vet urgently visit our find an emergency vet page.

Watch our video to learn how Vets Now works.

General enquiries

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View our general FAQs

Financial and insurance

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View our financial FAQs

Pet bereavement

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View our bereavement FAQs

Need more help?

We hope that we can help solve your issue quickly and conveniently online, just select a category on this page and choose from the available options.

If your issue can’t be fixed online, our FAQs will direct you to the best contact option.

We recommend using our online help first but if you’d rather get in touch, email us or call us on 01383 223 902.